Champions of Customer: Connor Sports Technical Team and the NCAA® March Madness
1 years ago
“To achieve great things, two things are needed: a plan and not quite enough time.” – Leonard Bernstein.
Contrary to and with all due respect for Mr. Bernstein, for the Connor Sports NCAA® Official Court event team, delivering, installing and removing basketball courts for March Madness® requires both a plan and ENOUGH time.
The Connor Sports technical team has proven that for the NCAA since 2006, they can roll with changes ranging from court production updates to weather, arena scheduling and a dizzying array of related logistics.
Defining the overall court shipping plan and then traveling to the four corners of the country for installation of courts beginning with the NCAA Men’s Basketball Championship First Four® and concluding with the Men’s and Women’s Final Four® requires an all-in committed team. What is commitment? As has been said, the difference between involvement and commitment is like ham and eggs. The chicken is involved; the pig is committed!
The People Behind the Court
Here’s a quick look at three of the Connor Sports technicians who truly commit to a Champion of Customer focus to ensure that the courts that make NCAA March Madness happen do just that:
Bruce “The General” Haroldson. Bruce is the longest-tenured Connor Sport. A veteran of the Armed Forces and a loyal fan of his home-state school the University of Wisconsin, Bruce leads the Final Four court installation team. A handyman in the purest sense, Bruce is comfortable overseeing the installation of a court to the designed specifications but when oddities occur he can quickly make any necessary adjustments to ensure the court meets and exceeds all standards.
Andrew Campbell. Andrew is a committed and dedicated father raising his two children and also attending to the family chickens he raises on his property in Utah. Andrew has installed courts in virtually every state in the country and also in Brazil, China and Europe. In addition to his tech duties, Andrew manages Connor Sports’ Official Court partner relationship with the NCAA and all court movement and installation.
Danny Lahr. Danny may lead the tech team in miles traveled through his work installing Connor Sports hardwood courts for March Madness and in his role as the person who oversees all courts installed for the NCAA Men’s Final Four Fan Fest and the Women’s Final Four Tourney town events. Danny has worked with Bruce and Andrew on the Men’s Final Four court install for several years and also coordinates the install of courts from Connor’s partner brand Sport Court® for the NCAA DI, DII and DIII women’s Volleyball championships.